Services that give your brand a voice
From customer support to voice guidance – we help companies communicate locally, clearly and reliably, across six markets in Central and Eastern Europe.
Measurable customer support quality
We track resolution rate, average wait time and customer satisfaction — so you know exactly how your support is performing.
Phone customer support
We provide professional phone support for companies that want fast, clear and trustworthy communication with their customers. Agents are ready to handle questions about products, orders and complaints.
Voice guidance for customers
We help customers navigate ordering, delivery, booking, complaints or using a service — automated voice services and IVR systems that save time and boost satisfaction.
Multilingual support
Coverage across multiple countries and languages without the need to build internal teams in every country. We communicate with customers in their native language across the whole CEE region.
E-commerce support
Handling customer questions about orders, payments, shipment status, complaints and common sales processes — support that understands both your store and your customers.
Logistics & delivery
Phone support for deliveries, address changes, customer notifications, confirmations and operational issues — so every parcel finds its way to the customer.
Call centre as a service
We let companies launch phone support quickly, without high upfront costs or the need to build a dedicated in-house department. Scalable with your season and growth.
Local communication on your behalf
Customers talk to support that understands their market, their language and their expectations — without feeling like they're talking to a distant, anonymous call centre.
Support for market expansion
If you're growing into new countries, VoiceBee helps bridge language and communication barriers — without having to build a local team from scratch.
Suited to companies that want to grow without losing communication quality
- E-commerce businesses expanding abroad
- Logistics and courier companies
- Marketplaces and online platforms
- Technology and service companies
Questions companies ask us most often
How quickly can you launch phone support?
We can typically launch support within a few weeks of agreeing the scope of the collaboration, depending on the number of markets and the complexity of the communication scenarios.
Do we need our own call centre team?
No — VoiceBee acts as a call centre on your behalf, so you don't need to build or manage your own customer support department.
Can you cover multiple countries at once?
Yes. We cover Slovakia, Czechia, Poland, Hungary, Romania and Bulgaria under a single partnership and a single contract.
How do you evaluate support quality?
We track resolution rate, average wait time and customer satisfaction, and send you clear, regular reports.
Can the scope of support change with the season?
Yes, we can scale support up or down based on your current needs and seasonal fluctuations in your business.
Let's set up voice support for your market
If you're looking for a partner for professional phone support across multiple countries, we'd love to talk.